American Customer Satisfaction Index"The ACSI reports scores on a scale of 0 to 100 at the national level and produces indexes for 10 economic sectors, 47 industries (including e-commerce and e-business), more than 230 companies, and over 100 federal or local government services. In addition to the company-level satisfaction scores, the ACSI produces scores for the causes and consequences of customer satisfaction and their relationships. The measured companies, industries, and sectors are broadly representative of the U.S. economy serving American households. "